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Customer Service Information and Contact


The Intenze Online Store offers you high quality tattoo ink directly from the source. We offer free shipping in Europe on orders over €250,00 for the entire line of Intenze Tattoo Inks. Orders ship Monday through Friday each week. If you order by 1PM (UTC+1), your order will ship the same day. Orders placed after 1PM (UTC+1) will ship the next business day.

You can get an estimate for shipping charges by adding the items you are interested in to your cart. Depending on the quantity and the weight of the items on your cart, your shipping charges would be at least € 20,00.

On the occasion that you receive a mixture of bottles with both clear caps and black caps, do not be alarmed. We are currently in the process of making the full transition over to black caps once all clear cap bottles have been depleted from our inventory. If you are still uncertain, you may contact us to verify.


If for any reason you are unsatisfied with your order, you have 30 days to either exchange or return the items for a full refund. We pride ourselves in the relative ease of our return process but have a few small requirements.

In order to receive a full refund, ink bottles cannot be opened or tampered with. It is the buyer’s responsibility to cover return shipping expenses unless the reason for return is our fault. Returns generally take 3-5 business days to process after receiving the product. Products with exclusive 30 Day Money Back Guarantee offer may be opened and partially used, however.

Have Questions? The Intenze team is happy to help!

Call +43 3135 20664 or

If you have questions about your order please contact us at

If you have questions as a dealer or you want to become a dealer, please contact us at

Intenze Products Austria GmbH
Industriezeile 1 Objekt 5
8401 Kalsdorf, Austria